And their above-and-beyond dedication to customer service has just been put on viral display once again when one momma inadvertently forgot her handbag at a Lubbock, Texas location. While most would be panicked that they wouldn’t receive all of their valuable belongings back, Lindsey Jones got back MORE than she bargained for.
She shared her heartwarming narrative of what one kind Chick-fil-A manager did on Facebook, and it’s merely one more reason to eat what we affectionately know as “The Lord’s chicken.”
Definitely living up to their Christian roots, this is one Chick-fil-A location worth celebrating! Read the narrative in full in the Facebook post below 😛 TAGEND
“As my family and I traveled back to Lorena from Taos, NM, we stopped at this Chick-fil-a restaurant to grab lunch to-go. Approximately THREE hours later when we stopped for gas in Abilene, I recognise I must have left my handbag back in Lubbock at Chick-fil-a. I called and spoke to a very nice lady named Darcy who assured me that they had my purse and would ship it to me right away.
After thinking about all the very important things in my handbag that I would need ASAP, I called back and spoke to a manager named Casey. He was unbelievably helpful and understanding. He took my handbag to FedEx and had it shipped to me “Priority Overnight”. With it being a Saturday delivery, and being that I carry a fairly large hand pouch that weighed 7 lbs, you can imagine it was NOT a cheap shipment !! When I called to give him a FedEx account number to use to pay for it, he told me not to worry about it because it was already taken care of !!!! I was blown away by the kindness and magnanimity proven to me by the staff at Chick-fil-a on 4th& Frankford in Lubbock.
I woke up this morning to a knock on the door from the FedEx guy with a big box containing not only my handbag, but 6 coupon/ endowment cards for free food at Chick-fil-a, and got a couple of plush cows saying “EAT MOR CHIKIN” !! I can not thank them enough for everything they did to help me get my handbag back as quickly as possible! This situation totally restored my faith in humanity! Not simply was my purse found by good, honest people, but they also went above and beyond to assist set a number of problems that was 1000% my fault embarking upon! So, thank you, thank you, thank you Darcy& Casey for being so awesome !!! — feeling amazed at Chick-fil-A at 4th& Frankford.”
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